Last updated and effective date: August 19, 2025

Terms of Service

PLEASE READ THESE TERMS OF SERVICE ("AGREEMENT" OR "TERMS") CAREFULLY BEFORE USING THE SERVICES OFFERED BY SANDCRAB. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SANDCRAB WEBSITE(S) AND APPLICATION(S), INCLUDING WITHOUT LIMITATION ANY PRODUCTS, FEATURES, CONTENT, AND FUNCTIONALITIES OFFERED FROM TIME TO TIME (COLLECTIVELY, THE "SERVICES"). BY USING THE SERVICES IN ANY MANNER, YOU AGREE TO BE BOUND BY THIS AGREEMENT.

Definitions

"Services" means the SandCrab website(s) (including sandcrab.io) and any related software applications, products, features, content, and functionalities we make available. "SandCrab", "we", "us", and "our" refer to the owner/operator of the Services.

Acceptance of Terms

The Services are offered subject to your acceptance, without modification, of these Terms and all additional rules, policies, and procedures that we may publish in connection with the Services (collectively, the “Policies”). Certain Services or features may be subject to additional terms (“Additional Terms”), which are incorporated by reference. The Policies and any Additional Terms include, for example, our Privacy Policy and any product‑specific terms we present to you.

Eligibility; Right to Refuse Service

We may, in our sole discretion, refuse to offer the Services to any person or entity and change eligibility criteria at any time, to the extent permitted by law. This provision is void where prohibited, and the right to access the Services is revoked in such jurisdictions.

Modification of Terms of Service

At its sole discretion, SandCrab may modify or replace any of the Terms of Service, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the SandCrab websites or Services or by sending you an email. SandCrab may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. It is your responsibility to check the Terms of Service periodically for changes. Your continued use of the Services following the posting of any changes to the Terms of Service constitutes acceptance of those changes.

Do these terms cover privacy?

You can view the current SandCrab Privacy Policy here.

The Children's Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13. If you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at [email protected].

What are the basics of using SandCrab?

You may be required to sign up for an account, and select a password and username. You agree to provide us with accurate, complete, and up-to-date registration information about yourself. You may not select as your username a name that you don't have the right to use, or another person's name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. You represent and warrant that you are an individual of legal age to form a binding contract, or if not, you've received your parent's or guardian's permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf. You will only use the Services in a manner that complies with all laws that apply to you.

If your use of the Services is prohibited by applicable laws, then you aren't authorized to use the Services. We can't and won't be responsible for your using the Services in a way that breaks the law. You will not share your account or password with anyone, and you must protect the security of your account and your password. You're responsible for any activity associated with your account. A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

Fees and Purchases

Pricing for paid licenses will be provided at the time of purchase. Fees are one-time unless expressly stated otherwise at purchase and are non-refundable except where required by law. We may change pricing prospectively at any time by posting updated prices; pricing changes do not affect completed purchases. If you purchase any fee-based Service, you agree that our third party payment gateways, such as Stripe and Paypal, may store your credit or charge card or other payment information. You expressly agree that we are authorized to charge you (i) the purchase price(s) for any goods, services, or software licenses you elect to buy and (ii) any applicable taxes in connection with your purchase to the credit or charge card you provide, and to reimburse us for all collection costs and interest for any overdue amounts. You take full responsibility for all taxes and fees of any nature associated with the Service, including any sales tax related to any purchase or sale of services or goods under the Terms. When purchasing or selling services or goods under the Terms, it is your responsibility to determine whether or not sales taxes apply to a transaction and to collect, report and remit the correct amounts to the appropriate authority.

The Services may contain links or connections to third party websites or services that are not owned or controlled by SandCrab. When you access third party websites or use third party services, you accept that there are risks in doing so, and that SandCrab is not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third party website or service that you visit or utilize. SandCrab has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. In addition, SandCrab will not and cannot monitor, verify, censor or edit the content of any third party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third party website or service. Will SandCrab ever change the Services? We're always trying to improve the Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services.

We'll try to give you notice when we make a material change to the Services that would adversely affect you, but this isn't always practical. Similarly, we reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.

What if I want to stop using SandCrab? You're free to do that at any time, by contacting us at [email protected] or by terminating your account; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services. SandCrab is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. SandCrab has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms. Account termination may result in destruction of any Data associated with your account, so keep that in mind before you decide to terminate your account.

We will try to provide advance notice to you prior to our terminating your account so that you are able to retrieve any important information you may have stored in your account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone's safety or security, or otherwise harmful to the rights or property of SandCrab. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following may survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us. What are SandCrab's Terms of Sale? If you purchase any goods or services or license any software through the site whether or not in connection with an Offer or Discount, in addition to agreeing to these Terms of Use, you are agreeing to the Terms of Sale, available here.


App Features and AWS Costs

SandCrab and its Services may include features that are new, experimental, or in beta. Such features are provided "as is", may not function as expected, may contain bugs or errors, and may be changed, suspended, or removed at any time without notice. No service‑level commitments apply to experimental or beta features. By using the Services and their features, you acknowledge and agree that:

1. You use these features at your own risk and discretion.

2. Your use of the Services (including any features) may perform actions that result in increased costs from third‑party services, including without limitation AWS (Amazon Web Services) API charges, S3 storage costs, and data transfer fees.

3. Features in the Services may perform multiple AWS S3 API requests (for example, ListObjectsV2, GetObject, and HeadObject) and data transfers. Extensive use of the Services may result in significant increases to your AWS S3 bills through API request charges and data transfer costs.

4. You are solely responsible for monitoring your usage of the Services and any associated third‑party costs, including configuring and monitoring your own AWS budgets, alerts, and service limits.

5. To the fullest extent permitted by law, SandCrab makes no warranties regarding the functionality, reliability, or cost implications of the Services or any of their features.

6. To the fullest extent permitted by law, SandCrab shall not be liable for any third‑party fees, costs, damages, or issues arising from your use of the Services or any of their features.

We strongly recommend monitoring your AWS billing and enabling budgets and cost alerts when using features that may generate numerous API requests.

Experimental features may collect additional diagnostic and usage data to help us improve functionality and stability, as described in our Privacy Policy.


Intellectual Property; License

The Services, including all software, code, visual interfaces, graphics, design, compilation, information, data, product names, logos, and trademarks (collectively, the "SandCrab Materials"), are owned by SandCrab or its licensors and are protected by intellectual property and other laws. SandCrab grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services and any software you download solely for your internal business or personal use, subject to these Terms and any license terms presented at purchase or activation.

You shall not: (a) copy, modify, or create derivative works of the SandCrab Materials; (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, except to the extent this restriction is prohibited by applicable law; (c) rent, lease, sell, sublicense, assign, or otherwise transfer rights in the Services; (d) remove any proprietary notices or labels; (e) use any robot, spider, crawler, scraper, or other automated means to access the Services for any purpose without our express written permission; or (f) circumvent, disable, or otherwise interfere with security-related features or features that enforce limitations on use.

You grant SandCrab a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Services any suggestions, enhancement requests, recommendations, corrections, or other feedback you provide, without restriction or compensation to you.

Acceptable Use

You agree not to misuse the Services or help anyone else do so. Prohibited uses include:

  • Accessing or using the Services in violation of any applicable law or regulation, or for any unlawful, infringing, defamatory, or fraudulent purpose.
  • Interfering with or disrupting the integrity or performance of the Services, including by introducing malware, exploiting vulnerabilities, stress testing, or conducting security research without prior written authorization.
  • Attempting to gain unauthorized access to the Services or related systems or networks.
  • Scraping, harvesting, or collecting information from the Services except as expressly permitted by SandCrab in writing or by an approved API.
  • Exceeding any usage limits or rate limits, or circumventing technical controls put in place to enforce fair use.
  • Transmitting content that is illegal, harmful, or that violates others’ rights, including intellectual property and privacy rights.

Export Controls and Sanctions

You represent and warrant that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive U.S. embargoes or sanctions, and you are not a person on any U.S. government restricted parties list. You agree to comply with all applicable export control and sanctions laws, including the U.S. Export Administration Regulations (EAR) and regulations administered by OFAC. You will not export, re-export, or transfer the Services or any related technical data in violation of such laws.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AND UNDER ANY LEGAL OR EQUITABLE THEORY (INCLUDING CONTRACT, TORT, STRICT LIABILITY, AND NEGLIGENCE): (A) IN NO EVENT WILL SANDCRAB OR ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOSS OF GOODWILL, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, RELIANCE DAMAGES, WORK STOPPAGE, OR COMPUTER FAILURE OR MALFUNCTION; AND (B) SANDCRAB'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (I) $100 OR (II) THE AMOUNTS YOU ACTUALLY PAID TO SANDCRAB FOR THE APPLICABLE SOFTWARE LICENSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Nothing in these Terms limits liability for gross negligence, willful misconduct, or fraud to the extent such limitation is not permitted by applicable law.

Your use of the Services are at your sole responsibility and risk. The Services are provided on an "as is" basis. SandCrab expressly disclaims all representations, warranties, or conditions of any kind with respect to the Services, whether express or implied, including, but not limited to, any implied warranties or conditions of merchantability, fitness for a particular purpose, accuracy, completeness, performance, system integration, quiet enjoyment, title, and non-infringement. Indemnity. To the fullest extent allowed by applicable law, You agree to indemnify and hold SandCrab, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys' fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action ("Claim"), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

Assignment.

You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without SandCrab's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

These Terms are governed by the laws of the State of New York, without regard to conflicts of laws principles. You and SandCrab agree that the state and federal courts located in New York County, New York have exclusive jurisdiction and venue for any disputes that are not subject to arbitration, and you consent to personal jurisdiction there.

The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this arbitration agreement. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally will be determined by binding arbitration on an individual basis under the Commercial Arbitration Rules of the American Arbitration Association (AAA) and, where applicable, the AAA Consumer Arbitration Rules. The arbitration seat and venue will be New York County, New York, or by video/telephone conference at your election for claims under $10,000. The arbitrator may award any relief that would be available in court and consistent with these Terms. Judgment on the award may be entered in any court with jurisdiction.

CLASS AND REPRESENTATIVE ACTIONS ARE NOT PERMITTED; YOU AND SANDCRAB WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. YOU AND SANDCRAB ALSO WAIVE THE RIGHT TO A JURY TRIAL. This arbitration provision does not apply to individual claims in small claims court or claims for injunctive relief regarding unauthorized use of intellectual property. Mandatory consumer protections under the law of your place of residence are not waived.

Service Availability; Force Majeure

We do not guarantee uninterrupted or error-free operation of the Services. The Services may be temporarily unavailable for maintenance, upgrades, or other reasons. SandCrab will not be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, labor conditions, epidemics, supply chain interruptions, internet or utility failures, governmental acts, or acts of third parties.

Notices

We may provide notices to you by email to the address associated with your account, by in-product notifications, or by posting on our website. Notices sent by email are deemed given when sent. You agree to keep your contact information current. You may provide notices to SandCrab by emailing [email protected].



Miscellaneous

You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that SandCrab may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable.

You and SandCrab agree that these Terms are the complete and exclusive statement of the mutual understanding between you and SandCrab, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. In the event of a conflict between these Terms, an order form, and any product-specific terms, the following order of precedence will apply: (1) the order form (if any), (2) product-specific terms, and (3) these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of SandCrab, and you do not have any authority of any kind to bind SandCrab in any respect whatsoever.